Support

Community Forums

Your first port of call for support are our forums. It contains a well organised and constantly updated database of common questions, problems and procedures that can be used when seeking information about our solutions. There is a good chance that you will find an answer to your question in our forums. And by participating in our forums, you help build our body of knowledge.

Documentation

Our documentation is available in the form of user manuals. The user manuals contain detailed information about how to install, set up and manage the software. We’re aiming to keep it up to date and also extend with more and more information. These manuals are available in PDF format as well as in iBook format.

Support Desk

Besides our forums and documentation we also provide a support desk covering the Zingiri products. This support desk is reserved for members using one of our Pro or Expert products.

Support desk access Log your support requests and queries with our support desk and we’ll get back to you with a solution as soon as possible.

Basic configuration issues
If you’re having any issues with product configuration, we can help you configure Zingiri software so everything is setup correctly in line with your business needs.

Troubleshooting, bug fixes and escalation
This includes the diagnosis and in most cases, the resolution of any functional or visual issues.

Usage issues
Our expert Zingiri consultants can help you make the most of Zingiri and answer any “how to” questions from catalog setup to advanced marketing promotions.

Feature requests
Log your suggestions for new features and we’ll see how we can fit them into our product road map.

Additional Services

We offer a number of additional paid services to help you with setting up your website. Contact us to find out more or for a quote.

Installation and upgrades
Support for installation includes best practice recommendations for server and hosting environment, fresh installations of Zingiri or troubleshooting of existing installations and help with upgrades.

Customization and configuration
If your business requires functionality beyond or different from that of the feature set of Zingiri, our team of Zingiri experts can fully tailor Zingiri to meet your specific business needs.

Integration analysis and implementation
eCommerce may be just a component of your entire online business operation. Zingiri has the knowledge and experience to assist you with all the arms of your operation.

Design, markup and CSS
Design has been a staple in Zingiri’s repertoire from the very start. Your site’s aesthetics is what will essentially single you out from the crowd and at Zingiri, everyone from project consultant to developer takes pride in ensuring that aesthetics are not lost in translation.