Support
Community forums
Your first port of call for support are our forums. It contains a well organised and constantly updated database of common questions, problems and procedures that can be used when seeking information about our solutions. Along with question and answer style entries it also contains many illustrated walkthroughs, terminology definitions and other helpful general resources for customers.
We also invite you to participate in our forums and help us build our body of knowledge.
Documentation
Our documentation is organised in a wiki. It contains detailed information about how to install, set up and manage the shop. We’re aiming to keep it up to date and also extend with more and more information.
Go and check it out!
Dedicated support
Besides our forums and wiki we also provide dedicated support plans covering the Zingiri products.
SINGLE SITE
Professional support for a single domain for 1 year
MULTI SITE
Professional support for 3 domains for 1 year
DEVELOPER
Professional support for 5 domains for 1 year
The scope of these services is listed below.
Support for installation includes best practice recommendations for server and hosting environment, fresh installations of Zingiri or troubleshooting of existing installations and downloads.
Usage issues
Our expert Zingiri consultants can help you make the most of Zingiri and answer any “how to” questions from catalog setup to advanced marketing promotions.
Basic configuration issues
If you’re having any issues with product configuration, we can help you configure Zingiri so it’s setup correctly with all your payment modules, shipping options, tax rates, languages, and much more.
Troubleshooting, Bug Fixes and Escalation
This includes the diagnosis and in most cases, the resolution of any functional or visual issues.
For a smooth upgrade to a newer version of Zingiri, let us assist you.
Customization and configuration
If your business requires functionality beyond or different from that of the feature set of Zingiri, our team of Zingiri experts can fully tailor Zingiri to meet your specific business needs.
Integration analysis and implementation
eCommerce may be just a component of your entire online business operation. Zingiri has the knowledge and experience to assist you with all the arms of your operation.
Design, markup and CSS
Exceptional eCommerce design has been a staple in Zingiri’s repertoire from the very start. Your site’s aesthetics is what will essentially single you out from the crowd and at Zingiri, everyone from project consultant to developer takes pride in ensuring that aesthetics are not lost in translation.
