Support

Documentation

Our documentation is available in the form of user manuals. The user manuals contain detailed information about how to install, set up and manage the software. We’re aiming to keep it up to date and also extend with more and more information. These manuals are available in PDF format as well as in iBook format.

Support Desk

Besides our forums and documentation we also provide a support desk covering the Zingiri products. This support desk is reserved for members using one of our Pro or Expert products.

Support desk access Log your support requests and queries with our support desk and we’ll get back to you with a solution as soon as possible.

Basic configuration issues
If you’re having any issues with product configuration, we can help you configure Zingiri software so everything is setup correctly in line with your business needs.

Troubleshooting, bug fixes and escalation
This includes the diagnosis and in most cases, the resolution of any functional or visual issues.

Usage issues
Our expert Zingiri consultants can help you make the most of Zingiri and answer any “how to” questions from catalog setup to advanced marketing promotions.

Feature requests
Log your suggestions for new features and we’ll see how we can fit them into our product road map.