Support Tickets Center

What is Tickets?

Tickets brings a state of the art ticketing support system – osTicket – to the WordPress world.

Support Tickets Center seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Easy to use for your customers

And for administrators too

Installation

  1. Upload the zingiri-tickets folder to the /wp-content/plugins/ directory
  2. Activate the plugin through the ‘Plugins’ menu in WordPress
  3. Go to the WordPress Settings page and find the link to Zingiri Tickets, set the way you want to log in. Choose WP for full WordPress integration.
  4. Click install.

FAQ

How do I set up email piping?

Creating an email address

Create your first support email address via the Admin Panel – Emails – Add New Email. The four first fields are the most important here, unless you are using POP/SMTP you won’t need to bother with the other fields.
You can add as many support emails as you wish here.

Update email settings

You will need to change the “Email Settings” in Zingiri Tickets. You can find this under the preferences menu of the Admin panel.

  • Incoming Emails: there are 2 options, POP/IMAP or piping. Tick the box next to piping.
  • Default System Email: change this to the email you created hereabove. It should default to it.

In the sections “Autoresponders (Global Setting)” and “Alerts & Notices” you can further select in which cases you want to send an automated response and in which cases you want to be notified.

Setting up aliases in cPanel

Add a forwarding rule for each of the email addresses to:

“|/usr/bin/php -q /home/USERNAME/public_html/wordpress/wp-content/plugins/zingiri-tickets/osticket/upload/api/pipe.php”

Depending on how you configured your WordPress install, the path might be slightly different. It is best to change your cPanel theme to “X” as otherwise you might have difficulties setting this up correctly.

Can I have this in another language?

If you look in the plugin folders you will see a folder ‘langs’. That’s were the language files go. Have a look at the attached file, if you translate that file and send it back to us, we can make sure to include it in the next release and then you will have access to the language of your choice.

The file contains lines in the form:

define(“de_IDENTIFIER”, “English Text”);

To translate, simply replace the “English Text” content with the German translation. Do not change the IDENTIFIER part.

So for example, if we wanted to translate into German, the we should replace:

define(“de_ARE_YOU_SURE_YOU_WANT”, “Are you sure you want”);

With this:

define(“de_ARE_YOU_SURE_YOU_WANT”, “Sind Sie sicher, dass Sie”);